Privacy & Policy

Sales and Return Policy for Pyramids CNC Machines

Sales:
At Pyramids CNC Machines, we strive to offer the best solutions in CNC machine manufacturing for our customers. All sales are made based on clear and transparent agreements with our customers, where we provide all product details, technical specifications, pricing, and any specific terms related to sales or delivery. We ensure timely delivery of products according to the agreed specifications. Additionally, we offer installation services at the site when required, ensuring fast and efficient execution. We also provide comprehensive technical support to guarantee that the customer fully benefits from the machines, along with the necessary training on how to use them optimally to achieve the highest productivity levels.

 

Returns:
At Pyramids CNC Machines, we place great importance on customer satisfaction, which is why we offer a flexible return policy that respects our customers' rights and ensures a comfortable and safe purchasing experience. If the product is received with manufacturing defects or damage not caused by misuse, the customer is entitled to return it within a specified period from the receipt date. The product must be in its original condition, unused, and unmodified. After receiving the return request, our customer service team reviews the request and verifies the condition of the product. Upon approval, the refund is processed according to the company's policies, which may include a full or partial refund depending on the situation.

 

Warranty:
All CNC machines we offer come with a comprehensive warranty against manufacturing defects. If the machine experiences any malfunctions or issues during the warranty period, we are committed to providing the necessary maintenance services or replacing the damaged parts at no additional cost to the customer. Our technical support team is available around the clock to provide any assistance or technical advice, along with additional training if needed. We aim to maintain the machines' performance at the highest level of efficiency to ensure customer satisfaction and maximize the benefits from the machines at all stages of operation.

 

Additional Notes:

• The customer must submit a return request within a specified period, which varies based on the product type.
• Products that have been used or modified in unauthorized ways cannot be accepted for return.
• The sales and return policy may be subject to changes based on emergency circumstances or internal policy changes within the company.
• If the machine requires maintenance during the warranty period, the service will be provided as quickly as possible to ensure continued efficient operation.